Industry-specific toolset enables properties to easily and quickly drive revenue from greater customer loyalty
Austin, TX, June 24, 2014 – Mahana, the enterprise class iBeacon platform, today released a unique set of tools for the hotel and casino industry at the HiTEC conference in Los Angeles, CA. Mahana utilizes Apple iBeacon technology to enable travel and hospitality companies to enhance their consumer mobile applications, manage their beacon network and make guest information immediately and easily available to the staff.
As a hotel or casino manager, imagine being able to notify the staff when your best guests arrive. The guest’s photo, name, notes and preferences are displayed based on their proximity. Using Mahana technology, those details can be shared on the bellhop’s smartwatch, concierge’s tablet, and front desk computers before the guest even walks in the door.
Hotel properties can now provide a highly personal check-in by greeting the guest by name, and having their room key ready as soon as they walk up. These capabilities are available today, very affordably, for any hotel or casino that wants to stand apart, and impress its most important customers with a high level of personalized service. Hotels can generate greater customer loyalty, and more satisfied hotel guests while increasing the lifetime value of customers.
Once a property incorporates Mahana’s iOS and Android libraries into an existing mobile app, the Mahana Platform will deliver the following features:
- Beacon Management. Manage, secure, track and mesh iBeacons.
- Point of Sale Analytics. Assess guest spend with connections to the twelve largest Point of Sale (POS) platforms.
- Guest Proximity Display. Recognize guests by name and picture within close proximity to staff. Information can be displayed on any iOS, Android, Windows Phone or touch screen monitor, including smart watches and large-format displays.
“Loyal guests are the most profitable ones to a hotel,” said Jack Tan, Mahana advisor, hotel industry executive, and consultant to leading hotel brands globally. “Using Mahana to personally greet your best guests as they walk through the door makes them feel special and keeps them coming back.” Manaha is the first company to utilize iBeacon technology in hospitality industry, with its hotel-specific toolset live and available today at HiTEC. Mahana’s beacons are placed at participating hotel properties, and the Mahana software developer kids for iOS and Android enhance a hotel’s existing consumer mobile application.
“We saw the amazing potential for iBeacons in the hotel and casino industry and are proud to have built a powerful platform that works with all the hardware and software that hotels already use today,” said Bryan Menell, Mahana CEO and founder. “Everybody wants to feel special, and to be treated like a VIP. We make it easy and affordable to do mass personalization. Hotels that take advantage of this new capability are going to see huge gains in customer loyalty.”
The Mahana app runs in the background on the guest’s mobile device, meaning they don’t have to do anything different to enjoy a new level of personalized service from their favorite hotels. iBeacons are inexpensive, commodity technology meaning that hard costs are essentially nothing, while the increased customer loyalty is priceless.
Created by hospitality technology veterans, Mahana is the leading enterprise class iBeacon management platform for the travel and hospitality industries. Beacon Management combined with POS Analytics and Proximity Display drives revenue by increasing guest loyalty. Mahana works with some of the world’s leading hotels, casinos, airlines and travel companies. For more information, see http://mahana.io.